We offer a 2 Year Product Guarantee
All Lumily products come with a hassle-free two year guarantee. If your device stops working during this time, please get in touch with us on 01977 337275 or by email.
All items undergo rigorous testing by our own quality control team and are only released for sale when we’re 100% satisfied.
Should you have any questions regarding our guarantees please get in touch by phone or email so that we can do our best to assist you.
Our Guarantee Covers
All electrical components that reside in your purchased product. Our small yet powerful UVC LEDs will last up to 10,000 hours – that's the equivalent of over 330,000 three-minute cycles!
Our Guarantee does not cover:
Any defect that may arise from;
- Fair wear and tear
- Wilful damage
- Failure to follow the Company's instructions of use
- Modification of the goods
- Failure as a result of poor cleaning and/or maintenance
- Incorrect repair of the goods
- Damaged caused during return transit
In addition, Electrical or electronic components;
- damage caused by exposure to high voltages
- static damage
- damage caused by the mishandling of components
- repairs made by an unqualified person
Any failure or defect of the Goods which was apparent upon receipt of by the Customer which has not been notified to the Company within the allocated timeframe.
Any direct or indirect liability, (loss of profit, goodwill or otherwise) loss, injury or damage that arise through any such failure or defect.