Help Center


How do Lumily UVC products work?
Our revolutionary UVC products kill up to 99.9% of bacteria and viruses using powerful UVC LED light, the same technology that has been used by hospitals to sterilise medical tools for decades. Bring Lumily technology into your own home.  These LEDs emit..
How do I know that my UVC product is working?
The UVC LEDs built into our products have been clinically proven to de-activate and destroy bacteria, viruses and mould. All Lumily products are approved and independently tested to UK safety standards; BS EN 62471:2008 - SAFETY GRADE Our products have..
Is my Lumily device safe?
Lumily products are designed with safety in mind and are suitable both for use around the home and on the go. Always follow the instructions on the product packaging/insert. Do not expose the LEDs to eyes or skin, our items are not suitable for organisms – including food, drink and plants.
Can I sanitise food with my Lumily device?
Due to the bacteria-fighting properties of the UVC LEDs, you are unable to use the device to sanitise food.
Can I sanitise my phone with my Lumily device?
Lumily products use LED light only to thoroughly and safely clean your items, including phones and electronics, and do not damage these items in any way..
What phones are compatible with my Lumily UV Sanitiser Phone QI+ device?
Our UV Sanitiser Phone QI+ with in-built wireless charger can be used with Qi-activated smartphones. Supports up to 10W. The charger can be used with iPhone 12/ 12 Pro, 12 Pro Max, iPhone Mini,11 Pro Max/ 11 Pro/ 11/ XR/ Xs Max/ Xs/ X/ SE (2020)/ 8/ 8 Plus, Samsung S8/ S8 +/ S9/ S9 +/ S10 /S10+ /S10E/ S20/ S20+/ S20 Ultra , Huawei P30 Pro and other devices that support Qi-charging.
Why can I only see two purple lights visible on the Wand?
The wand includes 2 purple guidelights for visibility only as UVC light is inherently hard to see with the human eye
Are all Lumily products Mercury-Free?
Yes, all Lumily products use LED UVC bulbs - not mercury bulbs like cheaper alternatives. Our products are completely mercury-free, chemical-free and ozone-free.
Do Lumily devices emit or create Ozone?
All Lumily devices are completely ozone-free
Can I run multiple consecutive sanitising cycles on my phone?
Yes you can. The initial cycle will sanitise your phone and any other items placed inside by penetrating the bacteria and virus..
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Where is my order?
You should receive an email when your item(s) have been dispatched. Please contact our UK customer service team on 01977 337275 or email us if you need assistance with your order. We are available 8.30am - 5pm Mon – Thurs and 8am – 4pm.
What delivery options do you offer?
Lumily devices come with free delivery as standard. Next day delivery is also available at a cost of £3.95
Is my Lumily device secure in transit?
Lumily devices are packaged safely and securely and are delivered by our reliable courier.
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What guarantee do you offer?
All Lumily devices come with a hassle-free two-year guarantee
How long will my product last?
Our small yet powerful UVC LEDs will last up to 10,000 hours – that's the equivalent of over 330,000 three-minute cycles!
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What do I do if I have received a damaged item?
Should a fault arise with your item please email us with your order number, photographic evidence and your proof of purchase.
Can I cancel my order?
If you are not completely satisfied with your product, please contact us within 14 days, beginning on the day after you receive the goods..
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