Privacy Policy

Your Consent 

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. 

Communication & Marketing 

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via email, post & telephone. Lumily third party software for abandoned baskets and may contact you about your left purchase if you have entered your details at the checkout. All Lumily customers have the option to opt-out of receiving marketing communications and promotional offerings from us. Like many companies, we will display tailored advertising to you based on the basic information you make available to us. We also use cookies in order to monitor how our customers interact with the site through Google Analytics. This allows us to make continual improvements and improve our user experience. 

Third party sites 

Our site may contain links to and from the websites of our partner companies, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. 

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy. 

Privacy Notice 

Our policy is to only collect personal information that is necessary for the operation of the customer’s account and to enable orders to be processed and delivered and where consent has been obtained for marketing purposes. Lumily will only share information with third parties where this is necessary to enable delivery to be made by the chosen carrier. 

What we collect 

We may collect the following information: 

Name, address, company name 

Contact information including email address and telephone number 

Demographic information such as city, region, preferences and interests 

Other information relevant to customer surveys and/or offers 

Lumily may process, but not store the following information 


Payment card number 

Payment card start date 

Payment card expiry date 

Payment card issue number 

Payment card CV number 

Payment card address 

Payment card name (may be different than subject placing the order) 

 This customer information will be used to generate an order, process this through our warehouse and to print out delivery documentation. We will share the details with our 3rd Party carriers to enable them to make delivery and to contact the customer with any delivery information. We may provide this information to a carrier to arrange a collection, where a customer wishes to return product to Lumily. 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

We will hold the data during the currency of the supplier/customer relationship and for 7 years after a customer ceases trading with us. A customer may at any time request information from us about the data that we hold for them and we will respond within the latest requirements of the legislation. If a customer has a complaint about our control of their data or any other complaint relating to the data that we hold about them, they can raise their complaint with the ICO. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Contacting us 

Lumily is the data controller for the purpose of the General Data Protection Regulation (GDPR) 2018. 

You have the right to access the information which we may hold about you and your right of access can be exercised in accordance with the Act. 

You may choose to restrict the collection or use of your personal information in the following ways: 

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at LUMILY EMAIL ADDRESS 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held of you please write to: 


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

 We are always pleased to hear from our customers and take feedback and comments into account to help us build our knowledge and understanding to ensure that we not only deliver the best service and products possible but that you will also return to our site and recommend us to your family and friends. If you have any questions or feedback about this statement, or would like to discuss any other matter, please email us at or call us at 01977 337275. 

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